1. What is the status of my order?
After placing your order, you’ll receive a confirmation email with your order details. Once your order is shipped, we’ll send you a tracking link via email. You can also check the status anytime through the "Order History" section in your account on our website.
2. Can I change my order?
Order changes are possible only before the order is processed for shipping. If you'd like to make changes, please contact our support team via the Contact Us form or through Live Chat.
3. Do you accept returns or exchanges?
Yes, we accept returns and exchanges under the following conditions:
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The item was purchased from our official website.
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The item is unused and in its original condition.
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All tags, labels, and original packaging are intact.
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The return/exchange request is made within 7 days of delivery.
To request a return or exchange, contact our support team via the Contact Us form or Chat Box. We’ll respond as soon as possible.
4. How do I cancel my order?
Orders can only be canceled within 72 hours of placement. After 72 hours, the order enters processing and cannot be canceled unless the wrong item was ordered.
If you wish to cancel, please email us within the first 72 hours.
5. How do I track my order?
Once your order is shipped, you’ll receive an email and SMS notification with tracking details. Click the link in the message to view the live status of your shipment.
6. Can I change my delivery address after placing the order?
Yes, as long as your order hasn’t been shipped yet. Please reach out to our support team through the Contact Us form to request an address change.
7. Is it safe to use my credit/debit card on your website?
Absolutely. We use PCI-compliant third-party payment gateways that ensure your card details are processed securely using industry-standard encryption and data protection protocols.
Need more help?
If you still have questions, feel free to contact our support team anytime via the Contact Us form or live chat.